LEGAL REFERENCE

Our Terms Keep Your Account Safe

These terms define how autohoki operates, what we expect from you, and how we protect your account and funds. We've built them around Indonesia's payment landscape and the...

Account SecurityPayment ProtectionFair Play RulesDispute ResolutionYour Rights
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autohoki Our Terms Keep Your Account Safe

Policy Foundation & Jurisdiction

autohoki operates under the terms outlined here and complies with regulations in supported regions where local law permits. Your account is governed by these terms from the moment you open it. We reserve the right to update these terms with notice. Disputes are resolved through our support team first, then escalation paths as outlined below. All transactions using DANA, OVO, GoPay and

QRIS are processed according to each payment partner's own terms, which you accept when you transact.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

How to Reach Us

Live Chat Open the chat widget in your account lobby. Our team responds during business hours and handles urgent account issues immediately.
Email Support Send detailed questions to [email protected]. Include your account email and a clear description of your issue for faster resolution.
Account Help Centre Browse FAQs and guides inside your account dashboard. Most common questions about deposits, withdrawals and gameplay are answered there.
REVIEW SIGNALS

Why These Terms Matter

Account Protection

Your funds are held in segregated accounts separate from operational funds. We encrypt all transactions and verify every withdrawal request before processing.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through official partner channels. We never store full payment details on our servers.

Fair Play Commitment

All games are certified by independent auditors. Game outcomes are generated by certified random number generators and cannot be manipulated by us or you.

Dispute Handling

We investigate every dispute within 48 hours. Our resolution process is transparent and documented in your account history for full traceability.

Data Privacy

Your personal data is encrypted and never sold to third parties. We comply with Indonesia's data protection standards and international privacy frameworks.

Transparent Updates

Any changes to these terms are announced 30 days in advance. You'll see notifications in your account and via email before new terms take effect.

Consistency Across Our Policies

Account TermsDefine how you create, use and close your account. Covers age verification, identity confirmation and account security responsibilities.
Payment TermsOutline deposit and withdrawal rules, processing times and fees. Specific to DANA, OVO, GoPay and QRIS payment flows in Indonesia.
Gameplay RulesExplain how games work, what constitutes fair play and what actions result in account suspension or closure.
Bonus TermsDetail how promotions work, wagering requirements and when bonuses expire. All bonuses are optional and clearly marked in your account.
Dispute PolicySet out how we handle complaints, investigation timelines and escalation paths. Every dispute gets a documented resolution.
Liability LimitsDefine what we're responsible for and what falls outside our control. Covers technical outages, payment partner delays and third-party services.
Termination RightsExplain when we can close your account and what happens to your funds. You can close your account anytime with 24-hour notice.
QUICK SIGNAL

What Defines Our Brand

Indonesia-First Design Every feature is built around how Indonesia plays. Payment methods...
Instant Account Setup Open your account in seconds with email or phone. No...
Live Dealer Tables Real dealers, real tables, real-time gameplay. Switch between live baccarat...
Slot Variety Hundreds of titles from Pragmatic, PG Soft and Evolution. New...
Sportsbook Integration Live odds, pre-match markets and in-play betting all in one...
Mobile-First Lobby Play on phone, tablet or desktop. Lobby adapts to your...

Terms Questions Answered

Minor violations result in warnings. Serious breaches like account sharing, fraud or bonus abuse lead to account suspension and fund forfeiture. We always notify you before taking action and give you a chance to respond.

Yes. Submit a closure request in your account settings. We process it within 24 hours and return any remaining balance to your payment method. Closed accounts cannot be reopened.

We retain account data for seven years to comply with financial regulations. Personal data is encrypted and never used for marketing. You can request deletion of non-essential data anytime.

Contact support within 30 days of the transaction. We investigate and respond within 48 hours. If we find an error, we reverse it immediately. Disputes are documented in your account history.

Yes. Payments are processed through official partner channels using encryption. We never store full payment details. Each partner's security standards apply to their portion of the transaction.

We announce changes 30 days in advance via email and account notifications. You can close your account before new terms take effect if you disagree. Continued use means you accept the updated terms.

Your funds are held separately and returned to your payment method within 30 days. We maintain insurance and backup systems to protect your balance. You'll receive written notice and clear instructions.